All prices are in Australian Dollars and are subject to change without notice. Prices are available by contacting Incline Health Pty Ltd Leichhardt. From time to time, there may be discounts that certain individuals are privy to, including, but not limited to Pensioners, Low Income Card Holders and Community Partners.
GST is applied to relevant services and products and will be included in the quoted fee for service of product. Most health care services are GST exempt, except in certain circumstances, whereby the service is not for the rehabilitation of an injury. Goods supplied with your rehabilitation may be GST exempt under certain conditions. Please speak to your clinic if you require any confirmation.
By attending your appointment at Incline Health Leichhardt Clinic you are providing implied consent to the assessment of your condition. Your therapist will seek further consent prior to the commencement of treatment. In seeking consent the therapist will ensure you are aware of all risks and benefits which may arise for treatment. You have the right to ask any questions in regards to treatment which will be administered.
Incline Health collects details for a number of reasons, including, but not limited to treatment diagnosis and treatment, marketing, personal communication and account management. By attending Incline Health Leichhardt Clinic and providing these details, you give consent to Incline Health Leichhardt Clinic to use them in a respectful manner, under the Australian privacy principles, Spam act and Privacy Act.
Incline Health Leichhardt Clinic adheres to the AMA guidelines on patient privacy and confidentiality. A link to the guidelines are available on our privacy policy page.
From time to time, Incline Health Leichhardt Clinic will use your details to be in contact with you for appointment reminders, update emails or letters, marketing emails, newsletters or general interest pieces. Each of our communication avenues gives you the ability to unsubscribe, alternatively, you can contact Incline Health Leichhardt Clinic to be taken off the contact register. Whilst we adhere to the Spam Act, and we try as best as reasonably possible to comply with your requests. If you have any issues, please contact info@inclinehealth.com.au
Incline Health Leichhardt Clinic holds the data of its clients to the utmost level of security. We use third parties with exemplary records of data management and security to keep your records safe. If you would like to have any of your data removed, for any reason, please contact Incline Health Leichhardt Clinic.
Incline Health Leichhardt Clinic does not hold personal accounts. All private accounts are payable at the time of consultation. Only in extreme situations may Incline Health Leichhardt Clinic grant a private account, and it is at the discretion of the Franchisee or Manager of the clinic. Approved Third Party Payable accounts may be commenced under appropriate conditions. These include but are not limited to; approved Workers Compensation Claims, approved Motor Vehicle Accident Claims, approved and current NDIS plan, approved and appropriately referred DVA Gold card holders.
Payment is to be made at time of consultation. Incline Health Leichhardt Clinic accepts various forms of payment, including cash, cheque, credit card and private insurance card from approved insurers. Amex may not be available at Incline Health Leichhardt Clinic. Incline Health Leichhardt Clinic clinics reserve the right to charge a credit card fee.
All appointments that are requiring moving or cancellation should be done so 24 hrs in advance. Incline Health Leichhardt Clinic reserves the right to charge a cancellation fee of no more than the cost of the appointment. If you are running late for an appointment, depending on therapist availability, you may be only able to receive the outstanding time of your appointment for treatment.
For NDIS based appointments, the participant must give 48 hours notice if they cannot attend a scheduled appointment. If the participant fails to give 2 days notice the scheduled appointment will be billed from the supports on the participant’s NDIS plan.
All clients have various avenues to make formal and informal complaints. Please contact info@inclinehealth.com.au, call 02 9569 9552, or hand in a hand-written letter of complaint to your nearest Physio Inq clinic. All complaints will be handled promptly and you will be notified of the process and outcome.
Goods purchased at Incline Health Leichhardt Clinic clinics or online will only be transferred to the client once full payment has been made.
Incline Health Leichhardt Clinic is not a storage house of rehabilitation products, and cannot guarantee that all products are in stock. The usual time frame for delivery through our approved suppliers is 24-48hrs, however with certain products, it can take longer to source. Ordering of products may only be made with a deposit paid at time of ordering.
Had a product be unwanted and is unused, the product may be returned to the Incline Health Leichhardt Clinic it was purchased from, within 7 days and as long as it is in its original packaging. Following the 7 days, it is at the discretion of the third-party supply as to whether or not the refund may occur. Clients will pay any associated shipping costs to return the product to the supplier.
If any goods are damaged or defective, and not through normal wear and tear, Incline Health Leichhardt Clinic will make a judgement on the goods and replace them at no cost to the client.
All manufacturers warranties will be upheld by Incline Health Leichhardt Clinic. Warranties cover parts and materials covered in the manufacture of the goods, they do not apply from improper use or operator error. Maintenance should be carried out regularly to ensure warranties remain valid.
Incline Health Leichhardt Clinic makes no guarantee of effect of treatment. All therapists are appropriately trained in their field and will make every attempt to assist in the rehabilitation of injury, in the treatment of pain, or in the coordination of health care. In the event that the outcome is not to plan, the client agrees that service has still been given, and no refund should apply.
Whilst there is no guarantee of outcome, Incline Health Leichhardt Clinic apply the satisfaction promise. We promise you will be satisfied by the level of care you are shown by the clinic and your therapist. If not, we will refund you your last treatment and make appropriate referrals to another business, or therapist internally. This is at the discretion of the clinic owner or manager, and shall only apply once per client.
Under the NDIS, Incline Health Leichhardt Clinic abides by a certain set of regulations and service agreement standards that are separate to these terms of service. NDIS service agreement standards can be found on our website HERE.
The NDIS and Terms of Service
Parties
Terms of service apply between a participant of the National Disability Insurance Scheme (their guardian, and/or plan nominee), and Incline Health Pty Ltd (the provider)
Terms of service (also known as Service Agreements) are made for the purpose of providing supports under the Participant’s National Disability Insurance Scheme (NDIS) plan.
The parties agree that these terms of service are made in the context of the NDIS, which is a scheme that aims to:
Service Provision
The Provider agrees to provide the Participant Allied Health and/or Support co-ordination services for the period stated in the Participant’s NDIS Plan.
Responsibilities of the Provider
The provider agrees to:
Responsibilities of the Participant/Participant’s parent or guardian
The participant agrees to:
Inform the provider about how they wish the supports to be delivered to meet the participant’s needs
Treat the provider with courtesy and respect
Talk to the provider if the participant has any concerns about the supports being provided.
Give the provider a minimum 2 days notice if the participant cannot make a scheduled appointment, and if the notice is not provided by then, the provider’s cancellation policy will apply.
Give the provider the required notice if the participant needs to end the service agreement and
Let the provider know immediately if the participant’s NDIS plan Is suspended or replaced by a new NDIS plan or the participant stops being a participant in the NDIS.
Incline Health recognises the importance of protecting the privacy of information collected about visitors to our website, in particular information that is capable of identifying an individual (“personal information”). This internet Privacy Policy governs the manner in which your personal information, obtained through the website, will be dealt with. This Privacy Policy will be reviewed periodically so that you are updated on any changes.
Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.
Personal information that visitors submit to our website is used only for the purpose for which it is submitted, unless we disclose other uses in this internet Privacy Policy or at the time of collection.
These include:
First and foremost, communicating with you and providing you with the information, products or services requested by you;
Managing our business so that we can more accurately tailor information, products and services we provide for repeat and future customers; and
Complying with our legal and regulatory requirements.
Copies of correspondence sent from the website, that may contain personal information, are stored as archives for record-keeping and back-up purposes only. You should be aware that we may use your email address to contact you in the future. We will not pass your details on to third parties.
You can also request that information about you be corrected or deleted. This is part of our commitment to take all reasonable steps to ensure that the information we hold about you is accurate, complete and up-to-date.
You should be aware that Incline Health may use your email address to contact you in the future. We will not pass on your details to third parties.
Incline Health strives to ensure the security, integrity and privacy of personal information submitted to our site. Unfortunately, no data transmission over the internet can be totally secure. However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
Incline Health provides links to websites outside of our website, as well as to third-party websites. These linked websites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that website and its privacy statement.
For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s website or call 1300 363 992.